New Dispatching Online Course Now Available for Contractors

Optimize Technician Routing & Enhance Customer Experience with New Dispatching Video Training Series!

Your dispatchers are the lifeblood of your contracting business. They communicate with customers and your internal team to match the right technicians with the highest opportunity jobs. With the summer busy season fast approaching, now is the time to optimize your dispatching function to maximize every opportunity while the phones are ringing.

That’s why we’ve launched an all new Dispatching online training course that offers contracting businesses of all sizes the framework to develop a dispatching process that optimizes the routing of your service teams and delivers a winning customer experience just in time for your summer rush. This course includes the following training videos:

• Video 1: What is Dispatching & Why Is it so Critical?
• Video 2: The Role of a Dispatcher
• Video 3: The Fundamentals of Dispatching – Hiring the Right Attributes
• Video 4: The Fundamentals of Dispatching – Geo/Tech Specific
• Video 5: Managing Personalities, Alphas, and Varying Social Styles
• Video 6: The Importance of Acknowledgement and Extra Communication
• Video 7: The Role of Technology in Dispatching
• Video 8: The Dispatching Board – Using the Chessboard for Success
• Video 9: Peak Season – How to Optimize in Peak Weather Patterns
• Video 10: Disaster Plans – Having a Plan to Dispatch
• Video 11: Meeting Rhythms, Including Dispatching in the Process

Ready to Start the Course?

Contractor University members can log in and start the new Dispatching Training. If you’re not a Contractor University member, you can sample the free classes or unlock everything for free and get access to the brand-new 11 segment Dispatching online video training class.