EGIA Contractor University Library Update 5/11/21

The following resources have been added to the Contracting Best Practices Resource Library. Contractor University members can click the resources below to download the new resources and start using them today!

Templates

13.8 Director of Client Experience – Role Description and Expectations – Utilize this role description and set of expectations to customize and define the role of client experience in your organization. Some firms may elect to manage teams with an office admin function, and as the company grows the role of Client Experience takes on more importance. This is an example of how to format the client Journey and the training required to be world class.