Ask the Experts | Service Techs Practicing Company Ethics

When your company bases how your service techs are paid by their performance on jobs, one challenge you may face is ensuring that they don’t take advantage of this by going against your company’s ethical standards. On this week’s Ask the Experts call, an HVAC contractor from Pennsylvania asks:

What’s the best way to monitor and police the ethical standards of our service techs if we’re aligning their compensation with performance, which ultimately means increased average ticket?

Contractor University faculty members Drew Cameron (President of Flow Odyssey) and Gary Elekes (Founder of iMarket Solutions) give their expert advice on the processes that you can use to monitor how your service techs practice your business’s ethics.

Contractor University members can click here to log in to their member dashboard and submit a question through the Ask the Expert portal.