Ask the Experts | Managing Post-Installation Sticker Shock

Have you ever faced the challenge of receiving an unexpected call from a client claiming that your job was “way too expensive” after the installation was completed? This problem has been surfacing frequently, with clients realizing their budgeting errors only a week or more later. On this week’s Ask the Experts call, an HVAC contractor from Calfornia asks:

“How do you handle the ‘That was way too expensive’ call AFTER the job has been installed? Several times lately, we have had clients call a week or more after the job was completed because they hadn’t done the math.”

In our latest “Ask the Experts” session, we turn to Mike Treas, a seasoned business trainer at Contractor University, to shed light on handling this exact scenario. Mike Treas, with his extensive background in sales management and customer service, recommends proven techniques and strategies to help contractors effectively navigate these post-installation pricing concerns and provide reassurance to their clients.

Contractor University members can click here to log in to their member dashboard and submit a question through the Ask the Expert portal.