Access All 12 EPIC2021 Breakout Session Recordings On-Demand
Contractor University’s EPIC conference is the most highly anticipated event of the year for the home services industry. EPIC2021 took place at the Paris Las Vegas on October 28-29 and featured celebrity keynote presenters, breakout sessions delivered by legendary industry experts, best-in-class product and service providers, dynamic networking opportunities and an unforgettable evening party.
For the first time, we have recorded every breakout presentation to make the magic of EPIC2021 available on-demand on the Contractor University platform. You can see a preview of all 12 breakout presentations and access the recordings below to learn all the valuable concepts and strategies shared at this year’s conference.
Contractor University Members can click the “Log In & Watch” buttons below each description to watch every breakout session recording.
Non-members can unlock the recordings for free by clicking the buttons below each breakout description.
In his breakout session, James provides a wealth of powerful diagnostic techniques that are designed to significantly improve your technician’s ability to detect issues in your customer’s home that many techs would have never identified. When you apply the easy-to-follow Diagnostic Approach concept, your technicians will feel more professional and they will be taken more seriously. Clients will be happier and you will enjoy higher revenue without the worry of compromised values.
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In this breakout session, Drew and Russ help you learn strategies for elevating the consumer buying experience to align with the customer and the way they want to buy. Implementing these concepts in your company will improve your customer experience and make it easier for your customers to do business with you. Creating an unprecedented client journey and extrordinary experience will help you create happier customers and build a more profitable contracting business.
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In this breakout session, Jason explains how your company can deliver a transformational service experience with each and every customer encounter. He presents his concept of Servicetopia, an environment where all employees are aligned with the company mission and vision and how that all-encompassing dedication can help your brand create an all-around extrordinary experience for every single customer, every single time. Purpose, passion, process, pizazz – all hallmarks of Servicetopia.
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How can you or your company attain the next level of success – whether that’s finally reaching profitability, doubling your annual sales, or anything in between? Talk to contractors and business owners who have already done it! This contractor panel session will feature several owners and operators of successful home service businesses discussing the pivotal strategies that helped get them to where they are today, as well as responding to live questions from the audience.
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Many people wonder how to navigate change or problem solve, both in their personal life and with their teams. It doesn’t have to be that way any longer. This session will help you transform your biggest problems into a powerful solution by using our proprietary Six-Steps to Planning and Execution, helping bring your company together with a common language and process to address any issue. During the session, you’ll be coached through identifying and solving your biggest issue.
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Now, more than ever, it’s imperative that you understand the changing demographics of the communities and groups you serve. Diversity of thought helps companies stay leading edge and proactive as well. And learning about differences in values among different groups is the key to maximizing relationships, marketing efforts and business opportunities. This presentation will focus on why changing demographics and diversity are business opportunities and how these changes affect your business today and tomorrow.
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During this session, hear from New York Times bestselling author Weldon Long; International Consultant of the Year winner Drew Cameron; entrepreneur and president of Mr. HVAC and Aptora James Leichter; and Gary Elekes, founder of EPC Equity and iMarket Solutions, about their contracting business experiences over the last four decades, offering insights into the true tricks of the trade and explaining blueprints to profitability and prosperity. They’ll draw from actual strategies implemented in real-world businesses to answer some of the most frequently asked questions by contractors.
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What’s the number one challenge that contractors have? I can’t find and keep good people. Let’s solve that problem, once and for all. Ellen will lay out the steps on the ladder of opportunity and successfully communicate the what, why, and how to develop team members… the ones you have and the ones you will attract!
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In this session, you will learn the process for creating a uniquely different contractor business and a distinctive brand. The key to continuous growth and sustainability is creating a brand that stands out in the sea of sameness. Together, we will go through the simple steps to help you look at your business from your customers’ perspectives and create a one-of-a-kind service level, organization and brand that your employees and customers will remain fiercely loyal to.
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Jim Knight uses the visceral backdrop of several well-known brands, including Hard Rock International, as a platform to discuss key strategies to transform any organization’s culture in his signature Rock ‘n Roll style. In this session, you’ll hear Jim’s insights on every element of organizational culture to help you make your company the best place to work and the most profitable contracting business in your market. If you’re open to disruptive change within your organization, don’t miss the opportunity to hear what all the noise is about.
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During this open panel Q&A session with EGIA Contractor University’s renowned faculty, audience members ask the burning questions affecting their businesses and get immediate answers from the industry’s top experts.
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During this interactive breakout session, designed for both current EGIA members as well as non-members, you’ll learn how to take full advantage of the new EGIA Contractor University platform to propel your business to new heights. The EGIA Leadership explain the architecture of the new website and what training content and benefits will be released in 2022 and beyond. If you are a current EGIA member or if you are considering joining, this is a breakout session you can’t afford to miss.
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