Snapshot Survey Results | My Position Was Made Remote

In the January 2023 Snapshot Survey, we asked contractors about their approach to working remotely and the impact it has had on their company. Here’s one survey question and its results from the “Working Remotely” summary report, which is available in it’s entirety by Contractor University members here.

Which Positions Have Your Company Made Remote (Permanently or Temporarily)?

Our survey found that while many companies have shifted to remote work, the positions that have gone remote vary widely, depending on the demands of each position. Of the respondents, 35% reported that their customer service representatives are now working remotely, while 33% have shifted their accounting and financing positions to remote work. Additionally, 22% have made their human resources positions remote.

On the other hand, 43% of respondents reported that they have not made any positions remote. These findings suggest that while remote work is becoming more prevalent in the home services industry, companies are taking a selective approach to which positions they move to remote work, likely due to the unique demands of the industry.

Here’s what an HVAC contractor from Washington said in the survey:

“All staff members are able to work remotely tom some effect. However, e prefer the culture and morale when staff is on site. Our headquarters/home-base is a frequent stopping ground for techs as we host inventory. We like to maintain face-to-face chats, meeting, interviews, etc.”

Contractor University members can click here to access all of our resources on working remotely.