Protecting Your Brand Reputation During the Summer

You can spend all shoulder season working on improving your customer experience process, but that process won’t be put to the test until your tech has five calls in one day when its almost 120 degrees outside. Contractor University member Gary Elekes explains how to ensure that when your service volume is the highest, you’re still able to protect your brand reputation and give excellent purchase experience to everyone who gives you their business.

In the fourth episode of Seizing the Summer 2024, Elekes explains common mishaps and how to avoid them when setting up your technicians’ schedules during the busy season. Learn to set your staff up for customer experience success and start protecting your brand— corners are most likely to be cut when there’s tons of work to do.

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